HDI Customer Satisfaction Index Service

Identify trends in your support center’s customer satisfaction. Has your customer satisfaction rating improved in last year? Who is your top performing agent this month? How does your current customer satisfaction rating compare to your rating this time last year?

Download and review data easily; generate reports for specific timeframes, in multiple file formats, for one or more of your support centers, agents, and industry. Save even more time and have reports emailed to you weekly or monthly.

Compare your support center’s performance to industry averages and see how your center measures up.

Recover customers quickly by configuring the alert feature to notify you when one of your customers responds unfavorably.

With HDI’s notification tool, I am instantly aware of concerns our customers are having, and my team is able to quickly look into these concerns. As a result, our customer service ratings have jumped from an average of 90% to 95%.

Mike Gutierrez, Director of Help Desk,
Clear Channel Worldwide

CSI is the tool we've needed for years and I can't imagine operating without it. It was painless to setup and I appreciate that it is a program that requires very little, if any, maintenance. I look forward to running the monthly report so I can show-off the excellent feedback to management!

Gina Montague, Manager,
Dorsey & Whitney